Is your ticket partially refundable and partially non-refundable?
The refundable portion may be eligible for a refund, but if you request a refund online, you will lose any non-refundable value.
To apply the remaining value of your ticket toward future travel, you must call 800-428-4322.
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Charged twice for the same trip:
**Attention Travel Agents**
Please refer to the guidelines on the travel agents resource page.
Death in the family: In order for your request to be considered,
the following documentation is required:

• Copy of an obituary showing relation to the deceased.
• Copy of the death certificate along with proof of relation to the deceased.

Use this option to attach your required documentation to the refund
request. Only the following file types will be accepted:
.bmp, gif, jpg, jpeg, pdf, png, tif, tiff. File size should not exceed 1.1MB.
File name Browse
File name Browse
If you're unable to attach the required information electronically,
you may not submit this form. Submit your request by fax or mail.

Fax: 800-892-3447
International Fax: 480-693-2759
Mailing address:
US Airways
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Death of a passenger: In order for your request to be considered,
the following documentation is required:

• Copy of the official death certificate.

Use this option to attach your required documentation to the refund
request. Only the following file types will be accepted:
.bmp, gif, jpg, jpeg, pdf, png, tif, tiff. File size should not exceed 1.1MB.
File name Browse
If you're unable to attach the required information electronically,
you may not submit this form. Submit your request by fax or mail.

Fax: 800-892-3447
International Fax: 480-693-2759
Mailing address:
US Airways
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Lost paper ticket: In order for your request to be considered,
the following documentation is required:

• Click the link below to print and fill in the Lost Ticket Application.

Lost paper ticket application

Use this option to attach your required documentation to the refund
request. Only the following file types will be accepted:
.bmp, gif, jpg, jpeg, pdf, png, tif, tiff. File size should not exceed 1.1MB.
File name Browse
If you're unable to attach the required information electronically,
you may not submit this form. Submit your request by fax or mail.

Fax: 800-892-3447
International Fax: 480-693-2759
Mailing address:
US Airways
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Medical condition of self or family: In order for your request to be considered,
the following documentation is required:

• Documentation from the doctor on letterhead specific to the life-threatening
  medical situation and limitations.
• Documentation showing proof of relationship (if the request is due to the
  medical condition of an immediate family member)

Use this option to attach your required documentation to the refund
request. Only the following file types will be accepted:
.bmp, gif, jpg, jpeg, pdf, png, tif, tiff. File size should not exceed 1.1MB.
File name Browse
File name Browse
If you're unable to attach the required information electronically,
you may not submit this form. Submit your request by fax or mail.

Fax: 800-892-3447
International Fax: 480-693-2759
Mailing address:
US Airways
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Military change in duty: In order for your request to be considered,
the following documentation is required:

• Ticket refund requests: Copy of passenger's official orders stating a
  change of duty or station which conflicts with their scheduled itinerary.
• Bag fee refund requests: Copy of passenger's military I.D.

Use this option to attach your required documentation to the refund
request. Only the following file types will be accepted:
.bmp, gif, jpg, jpeg, pdf, png, tif, tiff. File size should not exceed 1.1MB.
File name Browse
File name Browse
If you're unable to attach the required information electronically,
you may not submit this form. Submit your request by fax or mail.

Fax: 800-892-3447
International Fax: 480-693-2759
Mailing address:
US Airways
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Passenger requiring oxygen: In order for your request to be considered,
the following documentation is required:

• Documentation from the doctor on letterhead specific to your need for
  an oxygen support system.

Use this option to attach your required documentation to the refund
request. Only the following file types will be accepted:
.bmp, gif, jpg, jpeg, pdf, png, tif, tiff. File size should not exceed 1.1MB.
File name Browse
If you're unable to attach the required information electronically,
you may not submit this form. Submit your request by fax or mail.

Fax: 800-892-3447
International Fax: 480-693-2759
Mailing address:
US Airways
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Unaccompanied minor: In order for your request to be considered,
the following documentation is required:

• Copy of the official birth certificate

Use this option to attach your required documentation to the refund
request. Only the following file types will be accepted:
.bmp, gif, jpg, jpeg, pdf, png, tif, tiff. File size should not exceed 1.1MB.
File name Browse
If you're unable to attach the required information electronically,
you may not submit this form. Submit your request by fax or mail.

Fax: 800-892-3447
International Fax: 480-693-2759
Mailing address:
US Airways
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

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